Color Switcher

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0245020001

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FAQs

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Frequently Asked Questions

Find answers about our shop, services, pets, orders, and care tips.

We are open Monday to Saturday from 9:00 AM to 6:00 PM. Sunday hours may vary on public holidays — call us or check our Contact page for the latest schedule.
Visit us at our shop in Ghana. Full address and map directions are on the Contact Us page. You can also call us for the easiest route from your area.
Yes. Browse our Shop for food, treats, toys, collars, beds, and everyday supplies. Add items to your cart and checkout securely. You can also visit the store to see products in person.
After checkout you will receive order details by email or SMS when available. Use the Track Order page and enter your order number, or open My Account → Track Order while logged in.
We accept the payment options shown at checkout, including card and mobile money where enabled. In-store purchases can also be paid with the methods available at the counter.
Yes. Choose delivery or store pickup at checkout when those options are available for your order. Delivery times depend on your location and product availability — we will confirm during or after checkout.
Browse Our Services, open the grooming service you need, and book through the booking form or Contact Us page. Share your pet’s breed, size, and preferred date so we can prepare the right session.
Most dogs do well with a bath every 3–6 weeks depending on coat type and activity. Cats usually need less frequent baths and more brushing. Our groomers can recommend a schedule for your pet’s breed and lifestyle.
We stock supplies for dogs, cats, and other common pets. Explore the Pets and Shop pages for available animals and products. Stock changes often, so contact us if you are looking for something specific.
Unused items in original packaging may be returned or exchanged according to our store policy within a reasonable period after purchase. Bring your receipt or order number. Food and opened hygiene items may have restrictions for safety.
Absolutely. Tell us your pet’s age, breed, size, and any health notes, and our team will help you pick suitable food and treats from what we stock. You can ask in-store or contact us online.
Use the Contact Us form, call the number on our website, or visit the shop during opening hours. For order help, include your order number. Logged-in customers can also manage details from My Account.

Still need help?

Can’t find what you’re looking for? Our team is happy to help with products, services, and pet care questions.

Call: 0245020001

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